Frequently Asked Questions
Q. Who do I contact for information about available services?
A. See our list of service locations for behavioral health or developmental services throughout Northern New Hampshire. By calling the location nearest you, our staff will either assist you or direct your call to the appropriate person who can help you.
Q. How do I know which service(s) will assist me or my family member?
A. An initial phone call to the service location nearest you will allow us to help you determine your need for services. We can provide you with information free of charge, and explain how to go about applying for services or receiving immediate attention.
Q. Do I need to be referred by another agency or physician in order to receive services from the Northern Human Services (NHS)?
A. No. In fact, individuals are referred by local community agencies, but many people just pick up the phone and make the call themselves.
Q. How much will services cost?
A. Many of the services the agency provides accept Medicaid and other insurances. Individuals who are unable to afford the cost of services and who lack adequate insurance coverage can make arrangements for self-pay fees, which are set according to income levels. Northern Human Services is committed to providing services to individuals no matter their ability to pay. No one will be denied access to services due to an inability to pay. There is a sliding fee schedule for payment of services based on family size and income to those who qualify.
Q. How long will it take for my family member(s) or myself to actually begin receiving services?
A. Individuals with emergency needs who are eligible for services can be served immediately. People with less emergent needs are scheduled for assessment and follow-up, based on the level of their need for service. There are waiting lists for some services which are dependent upon NHS obtaining necessary funding in order to begin serving new individuals.
Q. Can I receive services confidentially? Will information I provide about myself or my family be protected?
A. NHS assures you and/or your family member the right to total confidentiality with regard to any services you may receive or information you may provide. Any exception to this is explained during the admission process when initial paperwork is completed. At that time, you will be fully informed and need to provide your written consent for us to release information about you or your family member to any insurance company or any other party you may wish to receive certain information.
Q. What are the qualifications of NHS staff who will be providing services?
A. All of our staff undergo a thorough screening and reference check process prior to being hired by NHS. Also, many of the staff positions require formal education beyond high school such as Bachelor’s and Master’s degrees. Additionally, our outpatient mental health staff are required to obtain various credentials such as certifications and licensure in order to enhance competency levels. Continuing education and training is a priority for our staff.
Q. Can NHS refer me to other sources of help if I have needs which it cannot adequately address?
A. Yes. NHS maintains a broad network of close working relationships with other community health care organizations who also strive to provide quality care to individuals and families the North Country.
